1.Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 to 2 days; however, it may take longer time due to order surge.
- Delivery time: The amount of time it takes to receive your order after your order has been shipped. Delivery times can vary depending on your location and shipping methods. Please check details below.
- Direct Line delivery and Express delivery if your order reach certain amount, check details below.
- Direct Line delivery and express delivery have specific tracking information and can be tracked through “My Order” section in your account or “Order Status” on the top
5.Delivery Time:Normal Shipping time is 10-25 days.
6.All delivery time refer to working days, excluding weekends and holidays.
ALL OF ORDER Free Shipping.
- Logistics, Custom clearance, holidays and unexpected events can cause the orders to deliver later than estimated time.
Our normal dispatch time is 72 hours.
Dispatch time can be extended up to 7 days in case of custom kits and products out of stock.
Our Avg transit time is 14.9 days.
Transit time of 4% of our orders is 7 days.
Transit time of 60% of our orders is 7-15 days.
Transit time of 34% of our orders is 15-30 days.
Transit time of 2% of our orders is 30+ days.
You can always track your orders here.
- Orders still in transit can not be cancelled. However, you are covered by our return policy, you can always use it and return the goods. Please contact us through email for return address.
- Custom paintings can not be returned or refunded. Please choose your custom painting size according to your custom photo carefully.